2_minutes_in_the_box

My longest call was probably the time that I received a call from a woman calling me just "mom."

I knew something was wrong, and she hadn't just dialed a wrong number, because she kept talking about her birthday despite my questions. Weird, I know, but you can just sort of tell when something isn't right.

I could hear her boyfriend telling her they needed to go, and stayed on the phone, asking her random questions I could think of to make it really seem like her mom was on the phone, then asking her other, more pertinent questions, with yes or no possible responses.

Eventually I determined her location down to the street, but she was outside with her boyfriend and the police couldn't find her! On a hunch, I asked her if she was smoking a cigarette, and she said yes. I told her to ash it really high and out from her body, and had my coworker relay that information to the town's dispatch. The patrol officer saw the light and smoke from the cigarette and found her.

Afterwards I learned she had been in a bad domestic altercation and was afraid for her life. She was sent home safely and the man was taken into custody.

Edit: Oh wow thank you guys for the gold!

I was working a double shift one night and was about 2 hours into the second half of it. It had been a relatively quiet night up until that point, when out of nowhere all of the phones started to ring at once. This is not unusual, as most public emergencies yield several calls for the same incident.

It turns out that there was an active shooter at a gentelmen's club in our area, and most of the callers were hostages in the building. My caller had hidden himself in a back room, and eventually (against my instructions) opened the door to check on the situation. He was shot and died right there on the phone with me.

I helped an old lady program her cable box because it was slow and I felt really bad for her.

I do!

I was working an evening shift when I received a call from a young girl stating that her mother's boyfriend had driven off with her baby brother. After calming her down and speaking to her for a short time, I was able to determine that the mother's boyfriend had taken the infant without the mother's permission and had driven off in his vehicle. And, no, there was no car seat.

My coworker called the local department and I continued relaying information to them through her while keeping the girl on the phone. We ran his information and got a registration number for the vehicle and police had him detained a short while after. All in all the call lasted about 30 minutes.

Baby was just fine and was returned to mommy and sister!

I have successfully helped a 3-year-old stabilize her mom after having a seizure. She was soooo smart. I had a coworker trace her cell phone while I stayed on the line and (this was one of the calls I checked up on) mom and daughter were just fine!