acecartoons

Hey Gary, I was wondering what your thoughts are on how to deal with perpetually negative people / haters as a small business on social media.

Should you engage them, and how? Should you correct those who spread factual inaccuracies? Or should you just ignore them altogether? What happens when they keep at it?

Thanks for the response. Engaging your serial hecklers respectfully takes a lot of patience and strategy, but I think it's better than letting it go unanswered.

edit: I also owe you a good deal of thanks for being one of our mentors on running a high-touch business. Can't wait to burn through JJJRH.