I can't help but get the impression that you are stoking the animosity between disgruntled customers and telecom companies for business purposes.
Before we automatically assume bait-and-switch, perhaps further examination of the bill is in order. It is not uncommon for a first bill to include a prorated first month and a full second month on the same statement, not to mention setup fees associated with new accounts. These "double bills" come as a shock but they are above board.
Traditional billing systems bill one month ahead, so September's bill is charging for service to be received in October. If September is the first month, you will be charged for September and October to bring the billing system up to date. You are not being charged twice. Without this initial "double bill," you would have to pay the bill in September but wait until October for service to start.
Judges and juries are people, too, so I wouldn't be surprised to hear them answer "no."
This is blatant pandering to the indignant. I've been on the inside taking calls from angry, disgruntled customers. Most of them lie (demonstrably). They are some of the most petulant, greedy, dishonest people I've ever encountered. Their childish antics clog up the works and prevent customers with legitimate complaints from getting the resolution they deserve. And you want them as customers...
Fanning the flames is brilliant marketing, but it'll only make matters worse.
gg_s2 karma
I can't help but get the impression that you are stoking the animosity between disgruntled customers and telecom companies for business purposes.
Before we automatically assume bait-and-switch, perhaps further examination of the bill is in order. It is not uncommon for a first bill to include a prorated first month and a full second month on the same statement, not to mention setup fees associated with new accounts. These "double bills" come as a shock but they are above board.
Traditional billing systems bill one month ahead, so September's bill is charging for service to be received in October. If September is the first month, you will be charged for September and October to bring the billing system up to date. You are not being charged twice. Without this initial "double bill," you would have to pay the bill in September but wait until October for service to start.
This is blatant pandering to the indignant. I've been on the inside taking calls from angry, disgruntled customers. Most of them lie (demonstrably). They are some of the most petulant, greedy, dishonest people I've ever encountered. Their childish antics clog up the works and prevent customers with legitimate complaints from getting the resolution they deserve. And you want them as customers...
Fanning the flames is brilliant marketing, but it'll only make matters worse.
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