wselman

One of the things that I wanted to tackle when I started at Mozilla was re-doing sync because I thought it was really cool, but an impenetrable user experience for most users. Turns out, looking at our data it is an impenetrable user experience for most users.

It is in the process of being completely redone and integrating other data services that you would want to sync among your devices.

Hi! I'm a Senior UX Researcher at Mozilla.

We use a huge range of user research techniques. The primary ones that we use (in no particular order):

• Qualitative, ethnographic interviews in the field (esp. in participants' home or office)
• Diary studies
• Quantitative surveys
• Studies of user behavior using Test Pilot and Micropilot
• User testing

In terms of how we implement and use these techniques, we prefer to use multiple techniques within a single project (for example, a series of qualitative interviews, a diary study, and a quantitative survey). Using multiple approaches, allows us to answer questions that we can't answer with only one technique. Also, multiple approaches allows us to triangulate and validate the results from the different techniques among one another.

We do not have a lab nor do we intend to use one in the near future. As much as we are able to do so, we are firm believers in observing and understanding the actual context in which people use our products.