HATE_LYME

Your answer is so helpful! Thank you so much for taking the time to answer me.

Hey man, what a great job you're doing! I have two questions.

I've been negotiating my internet bill for years, but last time I called, they called me out on threatening to cancel. They didn't use those words, but they pointed out all the times I had called to cancel. They still lowered my bill, but what is your opinion on this? You think they are "bluffing"? I find it hard to believe they will stop lowering my bill for trying too often. Any advice on what to say next time?

Also, somehow, during every year, the fees start creeping up again, any way to stop that? Its like my bill starts with what we negotiated and ends the year with what I began with.