Thepenetratingaura

What was the most heartbreaking story you have encountered as a flight attendant? Also, how did you manage the situation?

That is indeed heartbreaking but also motivating. You took the responsibility the major airline firm wouldn't claim and did a very generous and thoughtful thing to provide adorable customer service. Even though you couldn't change the ultimate goal for the family, you still managed to make the best of the situation.

I work with a lot of people who could benefit a lot from this story. Hopefully they'll get the point.

Bonus question. What is the sweetest thing a kid told you after they received their candy? Even better how did their parents react?