rafalemos

hug me brother

I am going to be a bit blunt, and am sorry for that, but my question is simple: When (not if) are you going to fire your PR department?

I feel the bluntness of this question is justified. A few months ago you had a PR nightmare in the infamous "Remove Horror" case. It was handled in the poorest way possible. It should be a case study for PR classes.

You can't seem to understand the fact that your audience is comprised of VERY hardcore members that love what they're watching. Without the broadcasters, your service wouldn't matter at all. No viewers would exist.

And then your PR team was able to top that poor handling with EVEN WORSE handling in a situation that is 100 times more difficult than a shitty admin.

You gave no warning to your users about the changes. There was no planning ahead. You simply threw a bomb on their heads when they thought you were friends.

Even worse, the announcement (about content id) was hidden and a very poor video made, showing the changes to highlights like they were a good thing! How can you be so naive? Did you really think you'd change everybody's mind with an upbeat song (and I bet if the video was hosted on twitch it would be muted).

Your PR team seems to think the problem is the "answer" from the users, not the horrible way the "change" is handled by yourselves.

I really hope you get better -- for your own sake. There are other services emerging.

What happened to Brandon?

this is /r/bestof material

Hey guys, big fan. Looking forward to your show in Sao Paulo, Brazil :).

Question: what is the thing you're most proud of in your life?